DATA COLLECTION AND ANALYSIS I draw on ethnographic data collected during thirteen months of participant observation at a West Coast affiliate office of Successful Women’s Outfitters, which I call SWO-WC. During my time at SWO-WC I observed interactions between staff, volunteers, and low-income clients during 132 (pre-interview) first suiting appointments and 9 (post job-offer) second suiting appointments. In addition to time spent solely observing suiting appointments, I also served for seven months