Sri Lanka Telecom Case Study

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INTRODUCTION Sri Lanka Telecom is one of Sri Lanka’s most valuable blue chip companies with an annual turnover in excess of 50 billion. It is the national ICT provider and the leading broadband and the backbone to infrastructure services provider in Sri Lanka. The two main shareholders of SLT are; - Government of Sri Lanka which held at 49.5% through the Secretary to the Treasury - Global Telecommunication Holdings N.V. of Netherlands at 44.98% stake. The SLT Group has a customer base of over 5.5 million including multinational corporations, large and small corporates, retail and domestic customers. It provides facilities and services in the areas of voice, data, video and mobile to its customers. Subsidiaries Subsidiary Stake Principal…show more content…
Hence, the organisation designed a long term strategic plan from the scratch by changing into a new vision, mission and core values. Subsequently, the strategy of “driven to deliver” was developed by external consultants recruited by the company. The main idea was to develop a customer centric culture within the organisation. SLT has for long had enviable strengths including country wide capability with service and maintenance centres. The change strategies will help the impetus to leverage on the strengths, capabilities and assets that possess and use these in a positive manner to satisfy customer expectations. Having understood the external drivers for change, it is therefore vital to determine where the company stands by carrying out a situational analysis. IDENTIFYING OPPORTUNITIES Strengths • Next generation network will be main springboard. NGN will be main springboard in maintaining the leadership stance as it will not only transform the network from a complete traditional framework into a multiple service provider geared towards the future, but will also infuses cost effective measures including minimising overall overheads such as operation and maintenance, for economies of scale than the prevalent…show more content…
Such drastically changes needs efficient employees to make the changes successfully. SLT was a market leading, network driven telecommunication service provider which went through strategic and structural changes due to market drivers. Their new strategic move towards more market driven, customer oriented needs a motivated staff. The culture at SLT group was very laid back type where team work is not encouraged, or communication of different business entities is very rare. Hence group productivity was inefficient due to lack of synergies within the
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