Introduction This paper reports on a study that was conducted to explore the potential dimensions of service quality in a fast-food restaurants in South Africa. The research deduced quantitative insight from the opinions and attitudes of customers at Dorego’s. The main aim of the research was to obtain facts about what customers want, what they expect, and if they plan to recommend or not to return to the restaurant again. The findings of this research will enable the management of Dorego’s to know exactly
including a pool bar, four restaurants namely: Escolta an International buffet restaurant; Spices an Asian-inspired buffet restaurant; Old Manila a traditional French fine dining restaurant and The Lobby an International a la carte restaurant; two lounge bars, Salon de ning with a 1970’s art deco theme and The Bar a Cuban inspired bar and lounge, and a pastry shop named Peninsula Boutique (http://manila.peninsula.com, 2014) . The selection of food production and service style to be used depends on
Japanese restaurant which is an existing restaurant in Kato Paphos. Benihana is located near the sea, in the heart of one of the most popular tourist places for summer holidays in Paphos, Cyprus. It was set up in 2006 and had followed a successful track for almost seven years. However after the founder left the country, the restaurant remained closed until recently pending the completion of the obtainment of the estate from the ex owner. Benihana is an existing medium-sized restaurant with a fully
renovation process of the restaurant are shown below with the help of critical path analysis diagram and the table. Though, the critical path on the diagram is shown using the two small lines on each activity. Quality can be defined as the term which is free of the defects and any kinds of errors. However, quality in terms of business and service provision can be stated as the performance to standards so to find out about how well the characteristics of products or services meet the needs and wants
for the purpose of meeting the demands of the customer by the restaurant. Inventory planning can be understood as the process which facilitates determination of the inventory level which needs to be kept by the restaurant for matching the
and their influence to the design. Their loyalty in the brand can also be investigated in this study where diners can switch or retain their preferences in time. Students and practitioners of an Interior Design, Hotel and Restaurant Management and related field can also benefit in this study. Majority of the research is basically focused on the customer satisfaction and preferences, but this will also become a challenge for the researcher to include owners or chief executives in the study to understand
controlling the day to day processes of production and redesigning business operations in the production of goods or services. Operations management is important in all business. It deals with creating the services and products upon which we all depend. All organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. Most of the companies have now come to understand the importance
eventually walked into a quick service restaurant? Have you ever seen three or more fast food restaurants compacted together in a single block? Fast food industries have ineradicable influences on people’s daily lives, and among all of them, McDonald’s popularity would come out at the top of the list. Every day there are 69 million of customers walk into 36,000 McDonald’s in 119 different countries; (Nowak, 2015). In 2016, McDonald's was the largest quick service restaurant in the world in terms of revenue
Kong-style restaurants and local fast food chain of this place, in particular, it provide a fast localized Chinese and Western cuisine. The former one, Cha Chan Teng, is also known cafe, as a unique fusion of Chinese and Western meal in Hong Kong. For the latter one, it is the restaurant ordering food court style at the entrance to collect the food to the food counter. Fast Food, but it is about the same high quality and general restaurant food often. In the case of fast food restaurants in the Hong
Quality is defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs, this definition is adopted by the American Society for Quality ( ASQ : www.asq.org). The organizations can compete on quality and still go beyond conformance to standards by implementing the following the seven concepts for an effective Total Quality Management program: (1) Continuous improvement, (2) Just-in-time (JIT), (3) Six Sigma, (4) Benchmarking