dimensions of service quality in a fast-food restaurants in South Africa. The research deduced quantitative insight from the opinions and attitudes of customers at Dorego’s. The main aim of the research was to obtain facts about what customers want, what they expect, and if they plan to recommend or not to return to the restaurant again. The findings of this research will enable the management of Dorego’s to know exactly what areas to target for improvement. Customer satisfaction refers to “the
solve the problem of long wait times at some restaurants. The purpose of this invention is to reduce wait time and to ameliorate customer satisfaction. Dubé, Renaghan, and Miller (1994) say "For financial success, a restaurant's management must make the connection between service attributes and return patronage." Wait time is a crucial element for restaurants and is one of the factors to whether customers are willing to return. They claim customer satisfaction and their willingness to return is affected
2011) There are significant contrasts among services and products. The way of administrations is impalpable while products are substantial. Since administration is impalpable, Measurement of administration quality can be entangled. Administration quality decides how is the administration was rendered and meets the clients' desires. All together to measure the nature of elusive administrations, specialists by and large utilize the term perceived service quality. Seen administration quality is the
loyalty in the brand can also be investigated in this study where diners can switch or retain their preferences in time. Students and practitioners of an Interior Design, Hotel and Restaurant Management and related field can also benefit in this study. Majority of the research is basically focused on the customer satisfaction and preferences, but this will also become a challenge for the researcher to include owners or chief executives in the study to understand their decision making in the interior
employees who rely on the performance of the company's employees . At the beginning , it is the enticement of the Target Incentive Plan that is paid to employees when they reach their goals and thanks to their hard work , smart marketing and customer service sometimes outperform targets . There are many holiday
Quality is defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs, this definition is adopted by the American Society for Quality ( ASQ : www.asq.org). The organizations can compete on quality and still go beyond conformance to standards by implementing the following the seven concepts for an effective Total Quality Management program: (1) Continuous improvement, (2) Just-in-time (JIT), (3) Six Sigma, (4) Benchmarking
SUMMARY This study examines Guest Service introduced and how that can affect in selecting Hotels in the Downtown area. It is aimed at establishing criteria for excellent Service in Hotels, which can serve as the basis for building good relationships with Hotel Guests. An extensive literature study was undertaken and aspects that were discussed in the secondary research include the various components of customer service, as well as the marketing environment of Hotels in Egypt in General and
Rate fences allow customer to segment themselves based on their willingness to pay, their behaviour and their needs (Hanks et al., 1992). It helps the restaurants to justify why different people pay different prices. In restaurant business, rate fences include table location, table with scenic view and time of meals (Kimes and Wirtz, 2002; Kimes and Wirtz, 2003; Susskind et al., 2004). All the rate fences can be framed as either gain or loss
compare with other competitor which provide similar product. When I collect and analysis relevant data, I find Mc Donald's customer satisfaction is the last one of famous fast food chain in the world. I don’t find data of 2014, but I find some data from nearly year. In this form, we can see Mc Donald's customer satisfaction is only 73%, but subway’s customer satisfaction is 82% in the same year. And from the article of FOX NEWS, we can get some ingredient of some popular food of Mc Donald's. 1. Big
best fast food restaurant, they are clean, fast and friendly. McDonald's is the best fast food restaurant because they like to bring the new food, and they like to do that all the time because the restaurant should bring new food because they have to do that to bring more people to the restaurant. “In 1954, Ray Kroc, a seller of Prince Castle brand Multimixer milkshake machines, learned that the McDonald brothers were using eight of his machines in their San Bernardino restaurant. first McDonald's restaurant