When promoters of branded products are facing the moment of transition from a market base made up of visionary early adopters to penetrate the next adoption segment, the pragmatist early majority, they are effectively operating without a reference base and without a support base within a market that critically demands both references and support.
Moore explains that in order to bypass the Chasm the companies need to have a plan that fit to the following terms:
1. Have a clear vision of the prototype and standard product
2. Segment the pragmatist early majority market early
3. The first niche is the hardest. Convincing the leaders of opinion
4. To develop the perfect product for the “niche in question”
5. Dominated by the quality of the solution…show more content… The problem is one of coverage: scholars in four disciplines — philosophy, economics, marketing, and operations management — have considered the subject, but each group has viewed it from a different vantage point. Philosophy has focused on definitional issues; economics, on profit maximization and market equilibrium; marketing, on the determinants of buying behavior and customer satisfaction; and operations management, on engineering practices and manufacturing control. The result has been a host of competing perspectives, each based on a different analytical framework and each employing its own…show more content… Perceived quality is, first, a perception by customers. It thus differs from several related concepts, such as:
Actual or objective quality – the extent to which the product or service delivers superior service.
Product-based quality – the nature and quality of ingredients, features or services included.
Manufacturing quality – conformance to specification, the “zero defects” goal.
Aaker continue deeply - perceived quality is an intangible, overall feeling about a brand. However, it usually will be based on underlying dimensions which include characteristics of the products to which the brand is attached such as reliability and performances.
Figure 5: The Value of Perceived Quality
Perceived quality leads to many benefits for the brand such as:
Reason-to-buy - provides a pivotal, influencing which brands are included and excluded from consideration and brand that is to be selected.
Differentiate/Position – refers to the perceived dimension of the product or service in its category or