Nt1310 Unit 6 Assignment 3

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In the last couple of days several customers have been denied a payment arrangement but when a review is done to the account it has been determined that CSR could have established the p/a. **Remember that we can still set up p/a if the account is in Pending Disconnect status and that we are offering GFP as an option for the customer**. During the down time take a moment to review the guidelines for setting up p/a, these are guidelines meaning, if you have to step "outside" these guidelines you may do so by using your best judgement and proper follow up, you have the opportunity to make exceptions based on a customer's situation. If you are not sure in regards to an exception you want to make, please see your supervisor. **You will find the

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