Indigo Airlines Case Study

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1- Airline policies a. Maintenance policy IndiGo airlines do not have any maintenance organization and rather depend on outsourcing as mentioned before along with its advantages with mid-term contracts which allows the airline to get rid of the maintenance hassle but can change MRO or contracts more frequently as the please without paying heavy penalties. IndiGo has signed a contract with AAR which is an MRO to provide support for landing gear overhaul services. The contract includes up to 49 full ship sets of A320 landing gear, as well as assemblies and subassemblies, for the next five years. The airlines also have customized contracts from the MRO’s Tailored specifically to IndiGo such as the fleet management program plan which will provide…show more content…
This extensive check requires inspection of a large majority of the aircraft components at a hangar, putting the aircraft out of service for almost two weeks.SriLankan Airlines has been providing such MRO services to IndiGo since 2009 on an annual contract basis. b. Cabin standards IndiGo is a one class only carrier with moderate cabin standards keeping the time consumed to a minimum and the variation of parts required to be bought to be the least possible. c. Human…show more content…
And the remaining error potential during the operational mode is managed by warning and alerting system 2- Administrative strategies use administrative methods such as adequate training and error awareness, regulatory and procedural work methods and practices. 6- Safety factors. Benchmarking: Benchmarking is the process of comparison between one method to another that is better within the industry standards. Relating it to our subject this means the comparison of maintenance cost, quality and speed. This information can then be used to identify gaps in an organization's processes to achieve a competitive advantage. Benchmarking pros and cons 1- Lowering labor cost, it does not only help in lowering labor cost but also in other matters. IndiGo is a relatively new low-cost carrier and by researching other older airlines to avoid administrative maintenance costly mistakes done by other airlines. 2- The airline can review the structural organization of other airlines and MROs to apply the most efficient structure to its own departments. 3- When compared to others’ maintenance practices in industry, an airline works aggressively to reduce the waste in terms of labor and materials

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