based on the perspectives of port users and port service providers. These indicators will be developed from the dimensions of SCOR model performance attributes and will be evaluated by the Importance-performance Analysis. This study targets port focused supply chain participant (Terminal operators) and port users (particularly shipping lines and freight forwarding). Keywords; Port focused supply chain, Supply chain Performance, SCOR model and Importance – Performance Analysis 1.1. INTRODUCTION In
of management, there is another crucial function for the success of any organisation. Coordination can be understood to be the essence of management. It is the synchronisation of efforts of various business elements or functions to harmoniously achieve the organisational goals. Any business has five main functions apart from the coordination function. Two major functions are the Operations Management function and the Marketing Function. Role of Marketing Function and the Operations Management Function
Among five gaps in SERVQAL model, Gap 1 and gap 5 can be concluded based on calculation of chapter 4. Gap 1: Gap between customer expectation and management perception As seen in table 4.17, the negative sign of the score at the dimension of reliability and responsiveness show between the provided services, perceptions, and expectations of the management, there is significant difference in related dimension. The distribution of the results represents the Gap 1 of SERVQUAL. Gap 1 contrasts the way
They were asked to fill questionnaire based on Likert scale from 1 to 7 which “1” for importance means very minor importance and “7” indicates very high importance. On the agreement range, “1” shows that the respondents fully disagree while “7” indicates that the respondents fully agree with the statement. The analysis approach is so simple. In general, the importance (I) shows the organization needs and the agreement (A) indicates the organizational performance. So the largest
e-commerce sector in India is projected to cross USD80 billion by 2020 and USD 300 billion by 2030 as per INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT & MANAGEMENT, Volume No. 6 (2016), Issue No. 7 (July). With this growth there will be lot of factors responsible to make this happen. A key aspect of this would be the infrastructure to provide services to huge customer base. With the increasing penetration of e-commerce, logistics support for the e-commerce companies will be a key parameter. The e-commerce
Conversations with help desk providers sheds light on their importance and their job responsibilities. It is nice to see that the help desk providers were all very professional and pretty much gave the same answers to the questions that were asked. This in term shows that they love their job and appreciate their customers. Their interviews allows me to conclude the following from their knowledge and first hand experiences. A help desk is important because it is the first point that a company use
Vodafone has a market value of seventy five billion by june 2008 and considered as the biggest provider of telecom service in U.K. The name Vodafone comes from Voice Data Fone, chosen by the company to “reflect the provision of voice and data services over mobile phones.” It had agreed to acquire a controlling interest of 67% in Hutchison Essar Limited (Hutch) for US$11.1 billion. At the same time, it agrees to sell back 5.6% of Airtel stake back to the Mittals. Vodafone retained 4.4% stake in Airtel
Total Quality Management, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. (www.isixsigma.com) The primary goal of a quality management system is to be more competitive. It does this by adding value at each stage of production. It defines long term plans for your company while at the
It’s a known phenomenon that if an organisation has implemented a well-structured industry specific performance management system, it would increase the chances of achieving its organisational objectives (Baron, 2003). Therefore, it can be considered that performance management (PM) and organisational success has a positive relationship, once an effective PM systems is executed, then the potential of success for the organisation is increased. (Armstrong, 2004). In today’s business world, organisations
According to Snyder and Hamdan (2009), they revise the current trends of inventory management on retailer of how does it work. The current technologies have revolutionized the manner on retailers operations. Not only that, it also allows them to experience the differences of business model too. However, the retailer focused on front-end systems and overlooked the importance of back-end operation such as supply chain management. Besides that, retailers also do have the option to distribute their product