resources are sent to other industries as input resources. The concept of “Reverse Logistics Network Modelling” is used for an effective recycling process. There are two basic stages in the recycle process: i. Collection ii. Re-processing Environmental concern, cost reduction and waste disposal legislation are the underlying motivation for recycling of products. In the case of food products, the packets can be recycled if it is made of plastics. In case of beverages, the bottles are returned
The author stresses the importance of the mission statement to be the gauge for management compared to the evaluation of performance. Mission statement facilitates the decision making, planning, creating effective strategies, and formulating policies (long and short term) (Matejka
potential dimensions of service quality in a fast-food restaurants in South Africa. The research deduced quantitative insight from the opinions and attitudes of customers at Dorego’s. The main aim of the research was to obtain facts about what customers want, what they expect, and if they plan to recommend or not to return to the restaurant again. The findings of this research will enable the management of Dorego’s to know exactly what areas to target for improvement. Customer satisfaction refers to
of fast food by young people and its negative influence on their diet and health, public health advocates and government officials have expressed concern about marketing that encourages young people to consume fast food. In 2006, fast food restaurants spent approximately $300 million in marketing specifically designed to reach young people, more than any food category except for carbonated beverages.30 Fast food restaurants spent as much as marketers of juices, non-carbonated beverages and snack
Chandra, 2012 in his thesis titled “Customer Relationship Management in Hospitality with reference to five star hotels in India” has studied on the aspects of Customer Relationship Management practices followed in India; Studying the effect of CRM practices on the service quality as perceived by the customers of the hotels in the study; Determining the word-of-mouth advertising and referrals gain by the hotels as outcome of CRM and Analysis of impact of CRM practices on satisfaction, retention, grievances
hotel attracts customers and tourists who want to enjoy the luxuries of Dubai and be enriched with its astounding location. The hospitality industry in Dubai is highly competitive, as Dubai has become the center of tourism across the world and thus, accommodation services are the most common services offered in this sector. Competitors focus on offering the best experiences to their customers with the services that they withhold which includes entertainment, dining and hospitality services. The main focus
the dealer loyalty in the hotel industry. The objective is to identify factors of image and dealer satisfaction, which are positively related to dealer loyalty in the hotel industry. The research helps extend the understanding the relationship between dealer loyalty, dealer satisfaction, and image. The study identifies that competition has three major implications for the dealer, which provides: increased choice; greater value for money; and augmented levels of service. The authors argue that hotels
is to critically analyze one of the hospitality organizations. Our choice was the Eastern & Oriental Hotel, Penang. The reason we choose the organization is partly due to the rich heritage behind the hotel brand and our good experience during our industry training. With premier facilities the Eastern & Oriental hotel stands apart the crowded hospitality landscape in Penang. The following assessment is a details research behind the hospitality organization itself, the staff, the managerial team, and
CHAPTER 1: Industry profile: Retailing consists of the sale of merchandise or goods in a very fixed location, such as a departmental store, boutique, or by mail, or individual lots for direct consumption by the consumer.Retailing may consist of subordinated services, such as delivery, purchasers may be businesses or individuals.In commerce, a “retailer” purchases the goods or merchandise in a large quantities from manufacturers or importers, through wholesaler or directly, and then sells smaller
Ms. Laviña and Ms. Solis are responsible for Marketing and Sales which include print advertising, online marketing through the use of social media sites such as Facebook, Twitter and Instagram. They are also in charge for the customers concern regarding the products and service quality. Mr. Agrimano and Ms. Capariño are responsible