INTRODUCTION TO THE COMPANY
FedEx Express, formerly Federal Express, is a cargo airline based in Memphis, Tennessee, United States. It is the world's largest airline in terms of tons of freight flown and the world's fourth largest in respect to fleet size. It is a subsidiary of FedEx Corporation, delivering packages and freight to about 375 destinations in almost every country every day. FedEx Express is the world's largest express transportation company with over 290,000 employees moving seven million packages each day with 600 flights a day. One of the top 20 Fortune “Most Admired” for a decade, FedEx stands among the world’s successful enterprises. The concept for what became Federal Express came to Fred Smith while he was studying at…show more content… The FedEx School of Leadership Based on military principles. One of the first things that you learn going through military officer training is this principle: “Your troops eat first. You eat last.”
Founder and CEO Frederick Smith determined to make employees an important part of the decision-making process, due to his belief that "when people are placed first they will provide the highest possible service, and profits will follow". Resulting from this principle is the FedEx corporate philosophy: People-Service-Profit. These three corporate goals form the basis for all business decisions.
The people priority shows the importance of employee satisfaction and empowerment to create an environment where employees are secure enough to take risks and become innovative in pursuing quality, service and customer…show more content… At FedEx, ideas like "discretionary effort" and the leadership prerequisites from the yearly SFA study make an inside "case" for emotional intelligence. The champions of this task have assisted leaders with seeing that the learnable aptitudes of emotional intelligence are building squares to make the sort of human first administration the organization needs – which, thus, expands monetary quality. This acknowledgment has manufactured backing of the activity at extremely senior level.
By building up an internal group of emotional intelligence professionals, the organization has possessed the capacity to absorb the ideas and aptitudes of EQ and "make an interpretation of" them to work inside of the organization society. Having an expansive, solid group of passionate knowledge mentors and coaches implies this system can be conveyed at a vast scale, making another "strand of DNA" to bolster the sought hierarchical society.
The company advises bosses to put people to start with, so the company puts people first. By supporting new directors to be great individuals, and putting resources into their