Disneyland Case Study

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To analyse the effects of training and development on the business of an organization or firm, a case study is carried out on the Disneyland, owned by The Walt Disney Company. Disneyland is a theme park that is built mainly for entertainment purpose. It has been operating since 17 July 1955 (Alysia, 2015). The theme park is designed and build based on the films produced by Walt Disney. Over the last 60 years, Disneyland has been providing joy and happiness to their customers by giving them real experiences to explore in the world that are similar to those they see in the films. Besides these services, customers are also provided with hotels, which are located on the ground of the whole Disneyland. Basically, most of the business operated in…show more content…
Most people do not know this, but Disneyland set the rule of cleanliness as the second of the most important rules. In order to make sure that the park is always clean, about 1000 brooms, 500 dustpans and 3000 mops are used every year (Nick, 2014). Because of this, customers that visit Disneyland always feel comfortable as the environment is as clean as what they see in the Disney films. Besides that, by handing this responsibility to every cast members, the company will not need to employ any park cleaner to sweep the floor amidst of all the good looking Disney characters. This makes the image looks better, and at the same time, this helps in saving unnecessary costs in paying for the cleaners. With a lower maintenance cost, the company can earn more profit with the same price of…show more content…
According to Donna (2014), those are the secret codes used between the cast members when there are some emergency cases that are happening around them. For example, when “Code V” is heard, it means that someone is vomiting around, perhaps is because of some rides right after having some delicious meals. “Signal 25” is referring to a fire case going on in Disneyland. Extensive training has been given to all the cast members, so that they can keep everyone calm while taking actions, like cleaning up the mess or evacuating all the customers. The codes are used instead of the original meaning, so that the customers do not get shocked or panic on the spot because of some small

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