-11: Consumer Protection Act, 1986 11.1 Introduction 11.2 Objectives 11.3 Consumer: 11.3.1Meaning – 11.3.2 Rights & Responsibilities of Consumer 11.3.3 Exploitation of Consumers 11.4 Measures Initiated by the Government towards Consumer Protection 11.4.1 Statutory Regulation 11.4.2 Growth of Public Sector 11.4.3 Consumerism 11.5 Consumer Protection Act, 1986 11.5.1 Jurisdiction and Objective 11.6 Consumer Protection Councils 11.6.1 Consumer Disputes Redressal Agencies 11.6.2 Consumer Complaints
It seeks to protect and promote the interest of consumers against any type of defects or deficiencies in goods or services. The act also seeks to protect the rights of a consumer against trade practices, which may be unfair and unrightfully by certain manufacturers and traders. To provide relief to both the parties a setup of consumer forum is enacted which discourages long litigation. Consumer forum officials solve the problems between the two parties and make them reach
With the advent of the industrial revolution, there are now a slew of new products flooding the market. The consumer is spoilt for choice and has a complete array of products to cater to his needs. In such a situation of perfect competition, the consumer has to make an informed decision about which product he chooses to use and why he feels that this product is better than the rest. However there is widespread lack of awareness, illiteracy and poverty plaguing the population. Moreover, there is a
Introduction The Consumer in modern economy in India is a forgotten man. He is the most aberrant element in the circle of, production, sale, investment and consumption, and taken to be settled as one who has to buy in order to sustain. There are many ways where the consumer is subjugated to the maximum extent possible by variation in the contents of the pack, adulteration, deceptive and fractional weights etc. The consumer is most exploited in the scenario of tariff protected economy in which
purpose. Hence, the complainant is not entitled to be regarded as a consumer and the complaint petition filed by him was not maintainable before the State Commission and the complaint petition was dismissed. The National Commission, however, observed that their order does not preclude the appellant from pursuing his remedy by way of ordinary civil suit. Principle of law dealt in the case: Consumer protection act, It defined the consumer under Section 2(1)(d) that any person who buys any goods or consideration
International Comparisons of the Consumer protection Act To have a complete understanding of the Consumer Protection Act in India, it is important to place to it in a global context and compare it to similar Acts in other countries to see where it excels and where it falls short. In this endeavour we chose Brazil and Australia as countries whose law to study. Brazil was chosen because it is also an emerging economy like India and is in similar state of development hence a comparison between equals
decisions in choosing products and services daily or to get protection as a consumer.For example, when a consumer got problems with a service that given by seller such got a things that damaged,then we do not know how to solve it,how to get a protection in consumer problems. In view of the importance of protecting the basic rights of consumer,the United Nations Assembly has adopted the United Nations Guidelines for Consumer Protection on 9 April 1985.Since then,United Nations member countries have
The act came into the support of Ministry of Consumer Affairs, Food and Public Distribution (Department of Consumer Affairs). Before independence, in India, there were not enough potential sellers and thus standardization was spasmodic and in the hands of few governmental organizations. The consumers were not aware enough about the qualitative aspects of the product and snubbed the same. After Independence
The cement industry has both organised(well-known cement manufacturing industries) as well as unorganised sector(regional and local cement-producing). Indian consumers prefer buying branded products like Ultratech, Jaypee etc. Expected to create another 25 lakh jobs in the next 4-5 years. Technological An improvement of the technology pertaining to the cement industry will lead to decrease in costs and higher
objective is to find out what are the consumers’ responses after knowing that they have been exposed to deceptive marketing. We first clear deceptive advertising through many sense and the consumers’ vulnerability to deceiving advertising. Then a clarification of consumers buying behavior is provided. The main results of the research are available in the conclusion. The most suggestible type of advertising is television the result of our survey shows that consumers in general express their dissatisfaction