Case Study: Chartwell Lansing Retirement Residence

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The name of my placement is Chartwell Lansing Retirement Residence. It is located at 10 Senlac Road, Toronto near Yonge Street and Sheppard Street. It has been around for 25 years since year 1990, serving their target population, the senior citizens. The residents do not need to be referred to be able to live here. It is the same as someone looking and moving into an apartment, anyone can come in and check out the residence if they would like to move in or not. However, there are times when hospital doctors refer clients to move in the retirement residence, but unlike in Long Term Care Residences, clients still have the final decision if they want to move in or not regardless of the referral (C. Smith, personal communication, September 29,…show more content…
Their mission statements are: “To provide a happier, healthier, and more fulfilling experience to seniors”, “To provide peace of mind for our residents’ loved ones”, and “To attract and retain employees who care about making a difference in our residents' lives”. They also have their core values that revolve around the word “RESPECT” that form the foundation of their relationship with the residents, the residents’ family and with the employees. R for respect, meaning they honour and celebrate seniors. E for empathy, meaning they believe that compassion is contagious. S for service excellence, which means they believe in providing excellence in customer service. P for performance, which means they believe in delivering and rewarding results. E for education, which means they believe in lifelong learning. C for commitment, meaning, they value commitment to the Chartwell family. Lastly, T for trust, which means they believe in keeping their promises in doing the right thing (Binions,…show more content…
There are challenging issues however, where the care needs of a client becomes too high and unsafe to be maintained in the retirement home. When that happens, the management team will discuss with the resident and his/her family with regards to finding a new environment that can meet the needs of the resident. For instance, there was resident who has a cognitive impairment who usually wanders around the residence. One day he was found wandering 5 blocks away from the residence. That being said, the client had to move out of the retirement home after discussing with the family because the client’s needs is not within the scope of practice of the residence anymore. Therefore, as long as the retirement residence team are able to manage to meet the needs of the client, he/she can move in and stay (C. Smith, personal communication, September 29, 2015). The potential strengths of the clients in this agency is even though the average age of the residents is 90, most of them are still able to live independently. They are socially active and most of them participate in the activities in the home such as exercises, bingo and any other programs (C. Smith, personal communication, September 29,

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