Airline have scored 78 and JetBlue scoring 81 (see figure 1). Southwest and Jetblue are on the top of the ACSI ranking for the airline industry, while Spirit ranked the lowest in the industry. In chart 1 we can also see the salaries comparison among the different job positions between these three companies. We can see that Spirit’s salary is lower than what Southwest and JetBlue offer. This pay difference can make a an employee feel less valuable at the current company they are working for and might