Background Bharti Airtel exists as one of the world’s leading global telecommunication carriers with over 307 million customers across its operations in 20 countries throughout Asia and Africa (Bharti Airtel, n.d.). Its offerings include 2G, 3G, and 4G services, high speed DSL broadband, mobile commerce, and fixed line services. Bharti was founded in 1995 by Sunil Mittal with only $900 in start-up capital, and has since grown to create over $14.2 billion in gross revenue for
Study on the Various Factors Affecting Mobile Number Portability for Bharti Airtel Limited By Himanshu Singh June, 2015 Study on the Various Factors Affecting Mobile Number Portability for Bharti Airtel Limited By Himanshu Singh Under the guidance of Mr. Adnan Mustafa Usmani Mrs. Jayanthi Ranjan Prepaid Acquisition Manager Professor Bharti Airtel Limited
The Chairman of Bharti Airtel, Sunil Bharti Mittal, in his recent interview said that “Africa is an article of faith. I believe in this continent”. Recently, newspapers such as The Economist or the BBC have flooded their magazine with titles on Africa everywhere, calling it “the hopeful continent” or the “future breadbasket of the world”. But is Africa really rising, or are we being too optimistic? Economically, demographically, geographically, technologically, and socially, Africa has truly been
CHAPTER 1 1.1 INTRODUCTION Satisfying customers is one of the main objectives of every business. The message is obvious – satisfied customers improve business and dissatisfied customers impair business. Customer satisfaction is an asset that should be monitored and managed just like any physical asset. Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation