EGT1 Task 3
155 Words1 Page
Strengths:
Laura greets the client in a polite tone. She does a great job recapping the client's concerns to ensure she understands with clarity.
From here, she sets the expectations the disbursements are scheduled that day and that there aren't any apparent delays noted in the system.
For additional assistance and confirmation, she offers to call over to the title team to verify the disbursement scheduling.
Laura does a great job placing and removing the client from the hold, and confirming the correct information for the scheduled payoff.
She ends the call strongly by inquiring if any further assistance is needed and the call ends on a polite note.
Inch:
Strong intro- Laura does a fine job greeting the client in positive tone and