Dana Lausten Case Report
408 Words2 Pages
am proud to write on behalf of Dana Lausten.
I have known Dana since June, 2013.
While at Harvard Business School/Restaurant Associates, she directly reported to me. I was the Director of Catering, Executive Education and Dana was a Catering Manager and was promoted to Catering Sales Manager.
During this time she focused on being a valuable asset to our team at HBS.
Dana took the opportunity to learn several vital positions and stepped up to all challenges. Especially during a 2 month period, Dana was asked to take over a troubled department. She was tasked with improving attendance and evaluating and elevating service. Within weeks, Dana was able to communicate these goals to her staff. She set clear guidelines and objectives. She assured